Few of the testimonials we have received:

CUSTOMER SATISFACTION SURVEY FORM- Year 2006

Date:                                  Dec 28,2006
Customer Name:                EMM Labs Inc.                                                       
Customer Address:            Calgary Alberta Canada 
Person Filling the form:      Susan Meitner
Designation:                       Owner
Interaction Nature:                  

Area	Wtg	Exc	VG	G	Av	P	Remarks
Relationship	25
Response to Communication			X				Sometimes it does take time for response
Relevance of communication			x				Krish always has an answer
Problem solving			X
Pro-activeness			X
Willingness to add value			X
Language and Etiquette			X
Cost of procurement	20
Price of parts procured			X
Transport used			X
Credit enjoyed		X
Samples cost				X
Quality	25
Acceptance as received			X
Acceptance while assembly			X
Warranty Performance			X
Complaint handling			X
Delivery	15
Offer against RFQ			X
Samples			X
Schedule adherence				X
Flexibility in schedule acceptance		X
Overall Experience	15
Easy to do business with			X
Chances of continued business		X
Chances of additional Business		x

 Satisfaction level Keys: Ex- Excellent; VG- Very Good; G- Good; Av- Average; P- Poor

Note: We have allotted maximum mark allowed for a category of Measure and sub measures are indicated for which you can fix the marks with total not exceeding the max. Marks for the category.

If there is any remark that is Excellent or Poor, we will appreciate if you can indicate in the remark why you felt so.

Please indicate the mark for each sub-activity and mark ‘ x ’ against the satisfaction level.